Service Availability Statement

Availability target

We aim for high availability of core services (reference target ~99.9% monthly uptime) and continuously improve monitoring and operations.
Scope includes: main site access, primary APIs, accounts/auth; third-party dependencies (CDN/WAF/cloud) may affect availability.

Planned maintenance

Planned maintenance is scheduled in off-peak hours when possible, with advance notice via in-site announcement or status page.
Temporary limited access or performance fluctuations may occur during maintenance; services resume promptly afterward.

Exceptions

Force majeure, major Internet outages, third-party infrastructure incidents, or user network/device issues are excluded from availability calculations.
When third-party services (e.g., CDN/WAF/cloud providers) incidentally fail, we disclose impact and progress via status/incident updates.

Status and communication

We publish service status, known issues, and remediation progress via status/incident logs, and share summaries or post-incident notes for major events.
If you experience issues, please check the status page first; contact us via feedback if questions remain.

Support and improvements

For availability-related questions, reach us through Feedback or email; we respond promptly and keep improving reliability.
This statement may be updated; refer to the page timestamp for the latest version.